Refund policy

We sell live animals, which means standard retail return policies don't apply — and that's true across the industry, not just here.

What we do offer is a 2-hour live arrival guarantee. If a coral arrives dead, we have a clear process to make it right. See our Live Arrival Guarantee for full details on how to file a claim, what's covered, and what we'll do about it.

We've been shipping live coral for years. We know how to pack it, and we stand behind what we send.